Terms and conditions

We look forward to welcoming you to Cabañas Bordemundo. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check in is available from 1.30pm to 8.00pm (13:30 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 11.00am (11:00) on the morning of departure. We reserve the right to charge for late departure.

Reservations

Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, you are required to make a deposit usually 50% of the overall booking. This deposit will be refunded if the cancelation is made before 30 days from check in. After this period the deposit will not be refunded , unless extenuating circumstances that are reviewed by us are deemed credible.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no extra charge will be made.

If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.

Guests failing to arrive, without notification, may be responsible to a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Cabañas Bordemundo for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the similar standard of room(s). Should this establishment be more expensive than Cabañas Bordemundo, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking

A car park is available for guests’ use in front of each cabin, do not park on the grass areas our side the allocated parking area. Cars are parked here are at owners risk, Bordemundo hold no credibility for damages or theft.

Change of Room

We do use multiple reservation services, hence it is impossible for us to guarantee a specific cabin if not confirmed at reservation. We do try our best to give each guest the cabin they booked. However if there are logistical issues, we reserve the right to move guests between the cabins. We will inform each guest if this circumstance arrises before the fact.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Client Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

Keys

You have access to the cabins 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at 20,000 CLP per set. Each key set contain the keys to your cabin, beach access gate and a remote to the electric front gate.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of 5,000 CLP to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items.

Payment

Payment is due on arrival and we accept the following charge, credit and debit cards; American Express, Debit MasterCard, MasterCard, Visa, Red Bank. Foreigners will need to pay TAX if they pay with cards.

Cash payment, we only accept Chilean Pessos.

Children

We do not accept children under 2 years of age, due to logistical reasons. All children need to be accompanied by one or both parents when around the animals on the land. Do not chase, feed or intimidate the animals on our land. Offending guests may be asked to leave immediately, guest may be liable for any outstanding balance of nights booked but not taken through early departure.

Pets

Pets are not permitted at Bordemundo, as we have many animals of our own, for Biosecurity reasons. Well behaved assistance dogs are welcome with previous confirmation.

Change of Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking is NOT permitted within any cabin at Bordemundo, if you do smoke use the ashtrays that are set aside outside each cabin, do not throw your butts on the ground. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination Policy

Cabañas Bordemundo reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.